We’re fluent in communication!
Diligent Cleaning is a specialist commercial cleaning contractor with a strong reputation for delivering quality, reliable services that are excellent value for money.
With our offices in central Peterborough, we are well placed to react and respond effectively to the needs of our clients. Although geographically close, we also work extremely hard to build strong, personal, long-lasting relationships with each of our clients in order to gain the required levels of confidence for them to trust us with their facility.
Through careful consultation with our clients, we create a bespoke package of services to meet exactly the needs of the building and its users. Each of our services is delivered using top of the range equipment and environmentally friendly cleaning products by trained, insured and uniformed staff. Whether a single or multiple service solution is needed, our dedicated and experienced teams will achieve clean results beyond client expectations.
“I learned the industry helping grow a £1.5m commercial cleaning business in the nation’s capital plus leading its nationwide expansion through business format franchising. I decided to use all of this expertise to launch Diligent Cleaning in my home town of Peterborough.
My wider career has been spent serving clients of all types, sizes and description and I wanted to draw on everything that I had learned in over 30 years and bring it together in the form of a first-class commercial and office cleaning business in Peterborough – Diligent Cleaning.
I am inspired by honest, hardworking people and these are the qualities that must be part of a person’s make-up to become part of the Diligent Cleaning team – I believe that our clients deserve no less.”
The Need for Understanding
Research tells us that over 90% of clients DO NOT fully understand what their cleaning contractor is meant to be doing for them. At Diligent, we make it our responsibility to ensure that both parties are 100% clear on the expectations for successful service delivery. We take the necessary time to understand and agree what is required to be done, how often, by whom and to what level of quality. Once achieved, we work tirelessly to maintain consistent and high levels of cleaning performance.
Like most relationships, the fundamental key to our success is communication. Diligent Cleaning will work with you in a communication style that works for you – that means timely, honest responses to calls and emails, easy-to-understand proposals using minimal jargon, staff/client communication books and the further encouragement of two-way communication via regular client meetings.
As you might expect, the office and commercial cleaning industry is not perfect and regardless of whom you use, sometimes things will go wrong. How a company responds in such circumstances is a vital part of its service delivery. At Diligent, our communication, honesty and commitment to our service promise means that you can rely on us to do everything to put things right again – and quickly!